A key advantage to Okuma ownership is the single source supply of Machine and Control as signified by the Okuma corporate logo.

Okuma mainly employs our own Okuma OSP CNC system. So, for the decades we've been supplying long lasting machines around the globe, we've had a lifetime support policy and a real ability to actually deliver spare parts for our machines and controls.

It's also been our policy to hold significant spare parts of both mechanical (including main spindle sets) and changeover electrical parts and assemblies.

Our relationship with Fanuc is similar in that we have a product supply agreement with Fanuc to supply the Robocut EDM Wire machines (in Australia) and the local Fanuc capacity compliments our field activities for some limited number of Okuma machines that are optionally equipped with Fanuc CNC systems.khoyne_crop.

Again, it's important to know where you stand regarding support and spare parts when you invest in machinery expected to last for years and years.

For more information about our Spare Parts please call us on 1300 1 OKUMA (1300 1 65862) or email.

Parts Enquiry

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OKUMA-PAC – taking Okuma services to a new level

Okuma-PAC Application

See Service Enquiry at bottom of the page

 

For customers within Australia only, Okuma Australia Pty Ltd is proud to offer our customers our unique Service system; Okuma-PAC (Professional After Care).

Okuma-PAC has been developed based on learning’s identified in our extensive Customer Research; where we realised a need exists for tailored Service solutions. Okuma-PAC offers a Service system that can be tailored to particular business requirements whilst maintaining our basic principles of “12 months bottomless applications engineering support” and “lifetime support of all Okuma machines”.

Rather than a “one size fits all” approach, Okuma-PAC aims to deliver a specific range of services ideally suited to allow each customer the ability to gain maximum benefit from the investment they’ve made in high quality machinery from Okuma.

Okuma Australia appreciates that each customer’s site varies; with different challenges, requirements, machines, staff, experience, projects and so on. Okuma-PAC enables our Engineering staff to work closer with each customer taking these aspects into consideration.

Okuma-PAC also aims to foster positive bi-lateral communication, ensuring your business’ production is optimised.

We aim to be proactive and ensure your Okuma machines are maintained on a regular basis with flexible elements to suit each customer’s particular needs.

Okuma-PAC Delivers:

  • Tailored approach for individual business’ needs
  • Pro-active & Preventative Maintenance
  • Customised training programs
  • Customised service/travel rates applicable to each site
  • Individual professional case management
  • Strong cooperative outcomes

Ongoing:

  • 12 months bottomless applications Engineering support from installation
  • Lifetime support of all Okuma machines
  • Phone support at no charge
  • Responsiveness to customer needs
  • Continuous and open communication
  • Delivering on what we promise

The key advantages that Okuma-PAC delivers to our Customers are:-

Preferential Agreement

Okuma Australia will agree to enter a site services “Preferential Agreement” as part of Okuma-PAC with our customer.

In this ‘pay as you go’ agreement, Okuma will deliver a Customer Site Services Plan and carry out all the works as agreed by the customer and/or recommended by Okuma on an annual basis.

These works will include:-

  • Routine and periodic Preventative maintenance as agreed by both parties with a view to the type of work done, general environment, materials used, demand cycle and own internal capacity etc.
  • Breakdown recovery and machine repairs for Electrical/Electronic and Mechanical machine faults
  • Operator, programmer, maintenance engineer or special needs training
  • Free receipt of regular technical advice bulletins
  • Access to the historical troubleshooting information
  • Automatic invitation to product seminars and technical workshops

Okuma Australia will be the first point of call for all services related matters as described in the Okuma-PAC offer. Okuma will work with approved contractors from time to time.

ServiceEngineers1

Opt in or Opt out choice

Our on-going support for ALL customers whether in or out of an Okuma-PAC preferential agreement, will remain our highest priority. Registration to join Okuma-PAC is via our website - after which we will contact you to commence the development of our tailor-made site plan.

12 Monthly renewable “Preferential Agreement”

At the end of 12 months or coincident with any new Okuma machine delivery Okuma-PAC can be reviewed and renewed without cost for a further 12 months.

Mutually developed “Site based” pro-active maintenance and repair program

Instead of only responding to occasional break downs that generally occur at the most inconvenient times due to insufficient maintenance planning - we will review, with our customers, the levels and intervals of preventative maintenance to develop the most optimised “up-time” plan for all Okuma machines installed at the site.

Flexible Labour Rate

Our base rate of $80 per HALF hour will apply for Okuma-PAC Customers with a sliding scale discount applied that reflects the number of Okuma Machines installed at the Customer’s site. The more Okuma machines purchased new from Okuma Australia (or their predecessors), the greater the discount. The maximum discount obtainable under an Okuma-PAC preferential agreement is 40% where there are greater than 20 machines that have all been purchased new from Okuma Australia (or their predecessors).

Machines that have been purchased on the second hand market will still be included in our overall support program however no discount is applicable on second hand machines. A mixed discount is possible and the resultant discount can easily be calculated by our services team.

For NON Okuma-PAC customers, our labour rate will become a flat $160 per hour (or part thereof) with a minimum of 1 Hour.

Variable and distance friendly travel fees (round trip)

Engineer’s travel by car <0.5 hr will be $50. For >0.5<1.0Hr will be $75 and for >1.0 hr the fee will be $100 as a maximum drivable fee. The travel rate applicable to each Customer will be stipulated in the Okuma-PAC agreement.

For NON Okuma PAC Customers, our travel fee by car will be $100.

Air travel and accommodation and living expenses (if applicable) will be billed as incurred as usual.

Our 12 month “Bottomless Applications Support” continues

A hallmark of Okuma Service is our Bottomless Applications Support that covers 12 months free-of-charge initial training, advice, top-up training, program troubleshooting, operation and general methods advice whenever a new machine is installed.

At the conclusion of the 12 months, our Okuma-PAC fee structures will apply.

Free Telephone Support

Okuma does not charge for telephone support. If we can’t resolve your issues by phone, we will know when it’s time to visit our customer.

Introduction of Case Management

Our services employees are most effective if they stick with the same service matter until it's closed out completely. Whilst this is an internal matter for Okuma, our customers will be advised who their Case Manager is, every time.

A change for our Services Team

Our Mechanical, Electrical and Applications Engineers will be attired in a common and identifiable manner with a new uniform.

Annual services review meetings will be held to ensure technical and procedural resolutions are correctly identified and executed by our national services team.

Factory training for engineers occurs on an annual basis.

New e-Commerce

ON-SITE completion of SWMS’s, Service sheets, pro-forma accounts and immediate access to the technical assistance and service libraries will be available to every engineer in due course.

Electronic storage of all service outcomes for future reference and efficiency will be stored that covers the issue, machine, engineer and time taken information.

Okuma Australia Pty Ltd is a wholly owned subsidiary of Okuma Corporation, Japan. Our global objective is to satisfy our customers. We believe our Okuma-PAC program will assist our customers to maintain the highest levels of productivity and stay competitive in a global market whilst keeping their valuable equipment in first class order and condition.

 

 

Service Enquiry

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 Effective from 1st October 2017, Okuma Australia's standard rates for Field Service (Mechanical & Electrical), Applications Support and Training are:

Products                All Okuma, Fanuc RoboCut, RoboJob, LNS, other.                                                                                  
Fields   Mechanical, Electrical, Applications and Training
Basic Labour rate             $160 per hour (minimum 1 hour) and thereafter in 15 min blocks

Overtime (normal weekdays)

 

$240 per hour (one hour blocks for first 3 hours)

On-site before 7:00am and after 6:00pm

 

$320 per hour (one hour blocks for work beyond 3 hours)

The maximum overtime in one period is 6 hours

Weekends and public holidays   $480 per hour in one hour blocks (continuous to a maximum of 6 hours in one period)
Callout fee by Motor Car   $100 flat (all occasions)
Callout rate by Air flight   Flight cost +5% plus $80 per hour airport to airport time, return.  
    Accommodation will be daily room fee +5%
Machine-Electrical.jpg  

For customers within Australia only, you may be eligible to join our unique Services system; Okuma-PAC (Professional After Care). Click on the Okuma PAC tab for more information.

 

Okuma-PAC Application

Okuma-PAC brochure (printable version)



Service Enquiry

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Applications Support

appsupport

Okuma invests in highly qualified and experienced Applications Engineers.  Their role is to train and assist our customers in safely deriving the maximum performance and benefit from their investments in CNC Machines, whether old or new, multifunction, turning, milling, grinding or EDM Wire.

Again, our policy is to guarantee access to Applications Engineering and with all new installations afforded 12 months unlimited applications support.

Beyond the on-board CNC system fitted to machines, our applications group, by company policy, work closely with our customers who wish to integrate CAM systems.  Okuma recommends our own ADMAC System.

We encourage our customers to This email address is being protected from spambots. You need JavaScript enabled to view it.for our recommendations regarding CAM providers.pipe_logo_crop

A critical part of getting the most from a machine tool is the training and advice you can get from the builder or their representative. Okuma is your single source solution for productivity gain.

For more information about our Applications Support please call 1300 1 OKUMA  (1300 1 65862) or This email address is being protected from spambots. You need JavaScript enabled to view it..

Operator Training

training1

A key part of Okuma's responsibility comes in our delivering quality safety, operation, programming and maintenance training.

Okuma sets no time bar or limit on training. We know when operators are competent to safely take over the operation and programming of an Okuma machine and that time taken can vary.

training2

Our experienced Applications Engineers engaged in customer training will monitor progress, set the pace and regularly report progress to management.

Again, our training is available for operators on Okuma and Fanuc Robocut machines of every age and model.

Learn more about our training programs by This email address is being protected from spambots. You need JavaScript enabled to view it. or calling 1300 1 OKUMA  (1300 1 65862)

 

 

 

Downloads

FREE 60-DAY TRIAL !

 

OKUMA'S OSP IGF SOFTWARE

 

Note:  Only available to Australian and New Zealand companies.

Click below links to download IGF demonstration software onto your PC.

Download Link

File Size

IGF Turning Software 195mb
IGF Milling Software 288mb

 

Now you can start using IGF Software for up to 60 days FREE.

Any issues downloading this software pleaseThis email address is being protected from spambots. You need JavaScript enabled to view it.

Okuma invests in highly qualified and experienced Applications Engineers.  Their role is to train and assist our customers in safely deriving the maximum performance and benefit from their investments in CNC Machines, whether old or new, multifunction, turning, milling, grinding or EDM Wire.

Again, our policy is to guarantee access to Applications Engineering and with all new installations afforded 12 months unlimited applications support.

Beyond the on-board CNC system fitted to machines, our applications group, by company policy, work closely with our customers who wish to integrate CAM systems.  Okuma recommends our own ADMAC System.

We encourage our customers to This email address is being protected from spambots. You need JavaScript enabled to view it.for our recommendations regarding CAM providers.

A critical part of getting the most from a machine tool is the training and advice you can get from the builder or their representative. Okuma is your single source solution for productivity gain.

For more information about our Applications Support please call 1300 1 OKUMA  (1300 1 65862) or This email address is being protected from spambots. You need JavaScript enabled to view it..

Applications Enquiry

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Turnkey Engineering

Okuma is famous for highly productive, reliable and innovative machine tools.

turnkey_1

A critical part of Okuma's Australian and New Zealand operations are our local engineering resources that provide our customers with machining and productivity advances via Turnkey Engineering Solutions that go well beyond an "out of the box" offer.

Our project team has the acquired knowledge and experience to take our customer's production challenges and, as a dynamic working group, develop turnkey systems that include:-

  • Stand-alone Automated Machining Cells
  • Multiple machine Flexible Manufacturing Cells (FMC)
  • Integrated on-board, floor mounted or overhead mounted robotic handling or part transfer systems.
  • Flexible Manufacturing Systems (FMS) and Factories (FMF)
  • Tailor made systems for special purpose applications.
  • Fully engineered work holding and tooling systems
  • Integration of third party processes and non–Okuma equipment

turnkey

Turnkey Engineering is NOT for novices.

For nearly two (2) decades Okuma has provided our customers with innovative, cost efficient solutions and the trust and security of success from a team who has the credentials and proven track record at this critical level.

Who will you trust with your machining objectives?

We are happy to be assessed on the merits of what we have delivered because it's important to know where you stand.

For more information about Turnkey Engineering please call 1300 1 OKUMA  (1300 1 65862) or This email address is being protected from spambots. You need JavaScript enabled to view it..

Click here to view our Automation video.

 

Engineering Facilities

Our customers have come to expect their Okuma machine will have a long maintainable life, the hallmark of Okuma machine tools.

Our multi-million dollar investment in spare parts stock with our repair facilities are most important for not only our customers and their machine maintenance needs but for our skilled employees as well.

facilities1

Both Okuma Australia and Okuma New Zealand hold the documentary detail, option specifications, parts listing, electrical and software specification and past service history for EVERY Okuma machine imported new into Australia or New Zealand since 1975. We have a complete reference library for all machines.

Our Melbourne Technical Centre staff members are complimented by Okuma Japan representatives as the permanent link to our head office and technical support.

facilities3

We have a comprehensive milling spindle repair and exchange program based at our Melbourne Technical Centre. Okuma has the ability to repair all Okuma spindles to within Okuma factory specifications. Repairs are carried out in our Spindle clean room where we can accommodate a complete headstock and spindle assembly of up to 2.2 tonnes in weight.

There is NO LIMITATION to the assembly repairs Okuma will undertake on any Okuma machine tool. This is our lifetime support policy. 

The skills and experience of our service engineers, whose knowledge of Okuma technology has been acquired over years of combining technical training with learning experiences, enhance these facilities significantly for our customers.

For more information about our Engineering Facilities please call
1300 1 OKUMA  (1300 1 65862) or This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Automation

“Since the installation of our first RoboJob system, the peace and quiet has returned to our workshop. The Turn-Assist takes a lot of pressure off. Boring work is now done with a smile, and our operators really found satisfaction in their work again. All of this has led us to consider the installment of a second and third system.” Pierre Stubbe, Manager Stubbe Pierre BVBA & Den Draaier BVBA

Robot

 

Specialising in advanced technologies, Okuma Australia & New Zealand have long seen the benefits of automated systems and quality robotic technology.

Therefore, we offer integrated, on-board production gantry robots directly manufactured from Okuma in Japan as well as tailor made stand-alone (floor) robotic solutions.

Okuma Australia & New Zealand’s collaboration with RoboJob extends the Australasian offering to provide an extended range with even more flexible cost effective solutions for its customers.

Our project teams have the experience and expertise to transform any CNC machine to an automated cell with the flexibility of portability.

Customers can immediately reap the benefits of labour savings, fast payback, extended operation hours without penalities, portability from machine to machine. Whilst employees directly benefit from ease of use and fast set up/changeover times with the added advantage of availing themselves to do more creative tasks with greater satisfaction.


 

 

For more information about Automation please call 

1300 1 OKUMA (1300 1 65862) or This email address is being protected from spambots. You need JavaScript enabled to view it.